Troubleshooting

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Having Problems Using Your Theme? Start Here

If you are experiencing problems using your REI Conversion theme(s), please try to follow these steps:

  1. Read our documentation and check our FAQ. Make sure your server’s PHP version is above 5.4, although above 7.0 is ideal.
  2. Make sure you are using the most updated versions of WordPress & your theme.
  3. Deactivate all your plugins besides Elementor (and Elementor Pro) and required plugins. If this solves the problem, gradually activate your plugins one by one, until you spot the problematic plugin.

If you continue to experience issues, please trace your steps back prior the issue and reverse those steps.

NOTE: Don’t forget to speak with your hosting and/or domain name service to see if the issue lies there.

If you have followed all these steps and you’re still encountering difficulties, please contact our support following these steps:

  1. Describe the issue and what led to it. Please be as accurate and detailed as possible.
  2. If you suspect the issue was caused by the plugin you are using, please attach the name + URL of the theme/plugin.
  3. Please provide us with screenshot images or screen recordings (useloom.com) to better explain the issue
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