We, at REI Conversion stand by our products and believe that they are the best possible solutions we deliver. However, if you come across any issues or incompatibilities, you can open up a support ticket and allow us to help you resolve your issue. Dedicated support is promised to only those who possess an active license. Free copies and expired licenses are not liable for free support. You will have to purchase a licensed copy or renew an expired license in order to be able to get help from our developers.
Read more about our support policy here.
We do not offer refund for all WordPress themes purchased on reiconversion.com. Because most issues can be worked out. In the rare case a refund is being considered, it will be on a case-by-case basis and only after we’ve worked with you to try and find a solution.
Due to the nature of our digital goods, we recognize that this policy can be abused, and reserve the right to refuse refunds if we determine the refund policy is being taken advantage of.
Our products sold on external marketplaces handle product refunds per request on each of their respective support centers. This refund policy does not apply those respective marketplaces. Please contact them with your query as our team is unable to process refunds.
If you decide to upgrade your plan, your previous plan will be entirely prorated (refunded) back to you if the upgrade is within 30 days of the purchase of your previous plan.
Proration is valid for up to 30 days of your previous purchase
The proration will be a partial refund on the latest charge.
No prorations are given for downgrades.
The Theme Install and Setup service is generally completed within 48-72 hours from receiving the necessary customer information requested via our install and setup form.
The free service is available to those who sign up for hosting with WP Engine through our portal partner page. This service includes the basic installation of our WordPress themes, plugins, forms, and it includes the setup of the WordPress theme as per the theme demo.
This service does not include the creation of pages, posts, content, navigation items or anything outside of the theme demo content. It does not include any customizations or changes to the theme code. The Theme Install and Setup Service should not be used for established websites with existing content.
This service is non-refundable.
REI Conversion reserves the right, at its sole discretion, to modify or replace any part of this agreement. It is your responsibility to check this agreement periodically for changes. Your continued use of or access to the website following the posting of any changes to this agreement constitutes acceptance of those changes.
For any further information please email us at [email protected]