Terms

We, at REI Conversion stand by our products and believe that they are the best possible solutions we deliver. However, if you come across any issues or incompatibilities, you can open up a support ticket and allow us to help you resolve your issue. Dedicated support is promised to only those who possess an active license. Free copies and expired licenses are not liable for free support. You will have to purchase a licensed copy or renew an expired license in order to be able to get help from our developers.

Read more about our support policy here.

Refund

We do not offer refund for all WordPress themes purchased on reiconversion.com. Because most issues can be worked out. In the rare case a refund is being considered, it will be  on a case-by-case basis and only after we’ve worked with you to try and find a solution.

Due to the nature of our digital goods, we recognize that this policy can be abused, and reserve the right to refuse refunds if we determine the refund policy is being taken advantage of.

Our products sold on external marketplaces handle product refunds per request on each of their respective support centers. This refund policy does not apply those respective marketplaces. Please contact them with your query as our team is unable to process refunds.

Plan Upgrade and Prorations

If you decide to upgrade your plan, your previous plan will be entirely prorated (refunded) back to you if the upgrade is within 30 days of the purchase of your previous plan. 

Partial proration is valid for up to 365 days of your previous purchase and you will be prorated the remaining whole months left within the year of that plan. For example if you are on the ‘Land Personal’ plan, and you are on your 5th month and 8th day of that plan, and you decided to upgrade to the ‘Land Forever’ plan, we will refund you only the remaining whole months left, which is 7 months in this case. 

The proration will be a partial refund on the latest charge.

No prorations are given for downgrades.

Theme Install and Setup

The Theme Install and Setup service is generally completed within 48-72 hours from receiving the necessary customer information requested via our install and setup form

The free service is available to those who sign up for hosting with WP Engine through our portal partner page. Theme setup service can also be available through fee payment of $199 to install and setup your themes.  This service includes the basic installation of our WordPress themes, plugins, forms, and it includes the setup of the WordPress theme as per the theme demo. This service does not include the creation of pages, posts, content, navigation items or anything outside of the theme demo content. It does not include any customizations or changes to the theme code. The Theme Install and Setup Service should not be used for established websites with existing content. This service is non-refundable.

Limitation of Liabilty

Under no circumstances shall REI Conversion be liable for any direct, indirect, special, incidental or consequential damages, including, but not limited to, loss of data or profit, arising out of the use, or the inability to use, the materials offered on this site. Even if REI Conversion or an authorized representative has been advised of the possibility of such damages. If your use of materials from this site results in the need for servicing, repair, or correction of equipment or data, you assume any costs thereof.

Breaches

Without prejudice to our other rights under these terms of use, if you breach these terms of use in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to REI Conversion, prohibiting you from accessing REI Conversion, blocking computers using your IP address from accessing our websites, contacting your internet service provider to request that they block your access to REI Conversion.

Changes

REI Conversion reserves the right, at its sole discretion, to modify or replace any part of this agreement. It is your responsibility to check this agreement periodically for changes. Your continued use of or access to the website following the posting of any changes to this agreement constitutes acceptance of those changes.

For any further information please email us at hello@reiconversion.com